Shipping policy
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time, e.g., 3-7 business days
- Express Shipping: Next Day Delivery service
Please note that delivery times are estimates and may vary depending on factors such as destination, weather conditions, and carrier delays.
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times may vary depending on the destination country and customs regulations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your package online.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses. Additionally, we do not currently offer shipping to certain countries or regions. Please check the list of available shipping destinations during the checkout process.
Delivery Issues
If you encounter any issues with your delivery, such as delayed or missing packages, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure that your order is delivered promptly.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at support@hvymtl.co.uk